Customer Service

Return Policy

Due to the custom nature of Showtime Grips no refunds are allowed.  Returns of defective merchandise need to be arranged via Return authorization in our customer service department.  Defective merchandise will be replaced.

For return questions please contact us at 561-439-0009.   Please have the original sales receipt available.

Refunds will be issued as follows:

If the original form of payment is: Then the refund will issue as follows:
Cash For returns under $100 cash.  Over $100 a check will be issued from our Headquarters in Boca Raton, FL
Credit Card Store credit or credit issued to same credit card
Check A check will be issued from headquarters in Boca Raton, FL
Gift Card Store credit**
Store Credit Store credit**


Exceptions and Exclusions

Showtime Grips reserves the right to limit or refuse the return of certain merchandise.

Warranty Claims/Defective Returns

Warranty claims are subject to the discretion of Showtime Grips.  Product subjected to excessive wear and tear is not subject to Showtime Grips standard warranty provisions. Showtime Warrants that product will be free from manufacturer defects for a period of 6 months.

Shortages

Large team/league orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise


Products may be returned to Showtime Grips corporate headquarters. To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, return authorization number, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing

  • Your printed name and address
  • The order number 
  • Your Showtime Grip Customer Number, 
  • The reason for the return or exchange. 

Wrap the package securely and send it to the following address:

Showtime Grips

ATTN: Returns Dept.

 6101 Winston Trails Blvd.
Lake Worth, FL  33463